If the Kraken still does not detect, you may be able to check if the cable itself is the issue by connecting to an external USB port on the motherboard. If the Kraken is already connected directly to the Motherboard's Internal USB header, try testing an different header on the motherboard to check if the header itself may have faulted. If you are using any kind of USB Expansion, Splitter, or Hub within the PC it is recommend to connect the Kraken directly to the Motherboard's internal USB 2.0 header to confirm if the issue is with the Kraken itself or due to this device between the Kraken and the Motherboard. If after disabling all other detected programs the Kraken is still not responding in CAM, this could indicate an issue with the USB cable or the USB connection to the Motherboard. My Kraken RGB is still not responding in NZXT CAM If you are able to control your Kraken's RGB again, try re-enabling each disabled program one at a time, restarting between each program being added until you find the offending program. With these programs disabled from startup, restart your PC and confirm if the issue is still occurring or if the issue has been resolved. You can do this either from the options settings within the individual programs or by using the Startup section of the Task Manager in Windows. Take note all of these programs and try disabling them from starting with the Windows software. Once the search completes, you should get a list of all detected software accessing USB devices including NZXT CAM. When the search is completed, the Search button will become active again. Over the next few seconds, the search will pull up any devices found to be accessing USB devices on your PC. With Process Explorer running, press CTRL+SHIFT+F on your keyboard to bring up the search Window and type \Device\000000 into the Handle or DLL substring search box and click the Search button. If you are unsure as to the version installed on your PC, you can press Windows+R to bring up the Run window and run msinfo32. Most PCs running Windows 10 or 11 will likely be the 64-bit version of Windows. For 64-bit versions of Windows, run procexp64.For 32-bit versions of Windows, run procexp. With the file downloaded, extract the program to your desktop and run the appropriate version of Process Explorer. For detecting interference with other software, you can use the Process Explorer tool from Microsoft to check for all programs interfacing with USB devices such as your Kraken. It is fairly simple to detect either issue. This issue may be caused by other software installed on your PC trying to access the Kraken or due to a defect in the cooler. How do I control the RGB on my Kraken 120? My Kraken is not responding to changes in NZXT CAM For more information on controlling the Kraken 120's RGB, please check out our guide here: If you have a Kraken 120 cooler, the Kraken may not appear in the NZXT CAM software unless connected to a dedicated NZXT RGB header found on an NZXT motherboard or a dedicated controller. If the product is not visible within CAM and/or Windows, please check out our guide for CAM detection issues here: My Kraken is not showing up in the NZXT CAMÄ«efore moving forward, you will first need to make sure that the Kraken is seen in the NZXT CAM software or within Windows.
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